Privacy Policy

Last updated: August 2025

At A1 Cars St Ives, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your details when you use our services, website, or mobile app.

1. Information We Collect

We may collect the following information when you contact us, make a booking, or use our services:

Name, address, and contact details (phone number and email)
Pick-up and drop-off locations, travel dates, and times
Payment information (where applicable)
Feedback or communication you send to us
Technical information such as IP address, device type, and browser (when visiting our website or using our app)

2. How We Use Your Information

We use your information to:

Process bookings and provide our taxi and tour services
Communicate with you about your booking or enquiry
Send booking confirmations, updates, and receipts
Improve our services, website, and app
Meet legal or regulatory obligations

3. Sharing Your Information

We will never sell your personal data. We may share information only when necessary:

With drivers and staff to complete your booking
With trusted service providers (e.g. payment processors or IT support)
If required by law, regulation, or legal process

4. Data Security

We take appropriate steps to protect your information against unauthorised access, misuse, or disclosure. Personal data is stored securely, and access is restricted to staff who need it to provide our services.

5. Data Retention

We keep your personal information only for as long as necessary to provide our services and meet legal obligations. Once no longer required, your information will be securely deleted or anonymised.

6. Your Rights

You have the right to:

Request a copy of the personal data we hold about you
Ask us to correct inaccurate information
Request deletion of your data (where legally possible)
Withdraw consent for certain uses of your data
Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data

7. Cookies and Website Use

Our website may use cookies to improve user experience, track performance, and remember preferences. You can disable cookies through your browser settings if you prefer.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

A1 Cars St Ives
11 St Eia House, Market Place
St Ives, Cornwall, TR26 1RZ
📞 01736 797700
📧 info@a1carsstives.co.uk