Terms & Conditions

 

A1 Transport St Ives Limited trading as A1 Cars St Ives & Hayle
1. Definitions and Interpretations
1.1 In these Conditions:
•    “These Conditions” means the standard terms and conditions of service set out in this document, and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Client and the Service Provider.
•    “The Client” means the person who accepts a quotation or offer from the Service Provider, or who makes a booking on behalf of any other person, for the provision of services, whether by telephone, website, email or otherwise. Note: All telephone calls may be recorded for training and monitoring purposes.
•    “The Service Provider” means A1 Transport St Ives Limited trading as A1 Cars St Ives.
•    “You” / “Your” means any individual, company or organisation placing a booking with us.
•    “The Contract” means the contract for the provision of services under these Conditions.
•    “The Service” means the transport service agreed at the time of booking, which the Service Provider is to supply in accordance with these Conditions.
•    “Quotation” means the agreed fixed price or tariff-based charge provided at the time of booking.
1.2 Any reference in these Conditions to a statute shall be construed as a reference to that statute as amended or re-enacted at the relevant time.
1.3 Headings are for convenience only and shall not affect interpretation.
2. Conditions of Contract
2.1 The Client accepts these Conditions by placing a booking with the Service Provider by any means (telephone, website, app, email or agent).
2.2 The Contract will be subject to these Conditions. The Service Provider reserves the right to amend these Conditions at any time. Updated terms will be displayed on our website.
2.3 No booking shall be deemed accepted until confirmed by the Service Provider.
2.4 The Service Provider reserves the right to alter services as required by statutory or safety obligations or where changes do not materially affect performance.
2.5 The Service Provider may subcontract services to third-party operators.
2.6 The Service Provider may correct clerical or typographical errors without liability.

3. Prices and Payment
3.1 The price of the Service shall be as quoted at the time of booking or as otherwise agreed.
3.2 Fares may be calculated in accordance with standard tariffs, fixed quotations, or meter readings.
3.3 Additional charges may apply for:
•    Waiting time beyond the agreed allowance.
•    Parking, tolls, or drop-off charges.
•    Extra stops or changes to the journey.
3.4 All fares must be paid in full by cash, card, or pre-arranged account unless otherwise agreed.

4. Pick-Ups, Waiting and No-Shows
4.1 It is the Client’s responsibility to be at the correct pick-up location at the agreed time.
4.2 Drivers will wait up to 5 minutes for local pick-ups and 15 minutes for airports/seaports, unless otherwise agreed. Waiting beyond this may be charged at our standard rate.
4.3 If the Client fails to attend the agreed pick-up point, the booking may be treated as a “no-show” and charged in full.

5. Cancellations
5.1 Cancellations should be made with as much notice as possible.
5.2 Cancellations made with less than 30 minutes’ notice (local) or 2 hours’ notice (long-distance/airport) may be charged in full.
5.3 No refund will be given for failure to notify the Service Provider of a cancellation or failure to be at the pick-up point at the agreed time.

6. Terms of Carriage
6.1 The Client must allow sufficient time for travel, including check-in times for onward travel (e.g. flights, trains).
6.2 The Service Provider accepts no liability for missed connections (trains, flights, buses or other onward travel) or for consequential, indirect, or financial losses arising from delays or circumstances beyond our control.
6.3 The Client is responsible for their luggage. The Service Provider accepts no liability for loss or damage to luggage unless caused by negligence.
6.4 The Service Provider reserves the right to refuse carriage of passengers or luggage where this may compromise safety.
6.5 Eating, drinking, smoking, and vaping are not permitted in vehicles.

7. Liability
7.1 While we make every effort to be punctual, journey times cannot be guaranteed.
7.2 Our maximum liability in respect of any proven claim shall not exceed the cost of the journey booked.
7.3 The Service Provider shall not be liable for any delays or failure to perform due to events beyond reasonable control, including:
•    Adverse weather, accidents, or traffic conditions.
•    Road closures, diversions, or breakdowns.
•    Flight delays or cancellations.
•    Strikes, industrial action, or force majeure events.

8. Passenger Conduct
8.1 Clients must not behave in an abusive, threatening, or unsafe manner. Drivers may refuse or terminate a journey in such cases and the full fare may still be charged.
8.2 Clients must wear seat belts in accordance with UK law.
8.3 The Client will be charged for any damage, cleaning, or repair caused to the vehicle by their actions.

9. Lost Property
9.1 Any property left in vehicles will be retained for up to 30 days.
9.2 Collection of lost property is the responsibility of the Client.

10. Governing Law
10.1 These Conditions shall be governed by and construed in accordance with the laws of England and Wales.
10.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

A1 Transport St Ives Limited trading as A1 Cars St Ives
11 St Eia House, Market Place, St Ives, TR261RZ
11246553
01736 797700